[1]
S. Naresh, K. Chiranjeevi, B. Poojitha, and K. Balakrishna, “A Trivariate Customer Satisfaction Prediction Framework Using XLNetBased Text Mining Models”, Int. J. Data. Sci. IoT. Manag. Syst., vol. 5, no. 2(2), pp. 278–290, Apr. 2026, doi: 10.64751/ijdim.2026.v5.n2(2).796.