RITHESH KUMAR; RACHAKONDA SHIREESHA SAGAR; PANJA SHIVA KARTHIK RAJU; MANGALI SHAILAJA. Scalable Multi-Intent and Category Detection in Customer Support Using Lightweight Embeddings and Hybrid Feature Selection. International Journal of Data Science and IoT Management System, [S. l.], v. 5, n. 2(2), p. 184–194, 2026. DOI: 10.64751/ijdim.2026.v5.n2(2).787. Disponível em: https://ijdim.com/journal/index.php/ijdim/article/view/787. Acesso em: 24 apr. 2026.