S. Naresh, K. Chiranjeevi, B. Poojitha, & K. Balakrishna. (2026). A Trivariate Customer Satisfaction Prediction Framework Using XLNetBased Text Mining Models. International Journal of Data Science and IoT Management System, 5(2(2), 278-290. https://doi.org/10.64751/ijdim.2026.v5.n2(2).796