Rithesh Kumar, Rachakonda Shireesha Sagar, Panja Shiva Karthik Raju, Mangali Shailaja. Scalable Multi-Intent and Category Detection in Customer Support Using Lightweight Embeddings and Hybrid Feature Selection. Int. J. Data. Sci. IoT. Manag. Syst. 2026;5(2(2):184-194. doi:10.64751/ijdim.2026.v5.n2(2).787