1Dr. M. Ratna Raju, 2Suragani Swathi, 3Pullagura Divya, 4Sankarasetty Bala Murali Krishna 2026. Predictive Analytics for Customer Churn in E-Commerce with Chatbot conversation using Full stack web development. International Journal of Data Science and IoT Management System. 5, 2(2) (Jun. 2026), 1159–1165. DOI:https://doi.org/10.64751/.