E-COMMERCE ORDER LIFECYCLEAND CUSTOMER EXPERIENCE ANALYTICS DASHBOARD WITH DELIVERY SLA TRACKING

Abstract

The rapid expansion of e-commerce has increased the need for efficient order management and enhanced customer satisfaction. The E-Commerce Order Lifecycle and Customer Experience Analytics Dashboard with Delivery SLA Tracking project focuses on analyzing the complete journey of customer orders, from placement to final delivery, using a data-driven approach. The system is developed using Microsoft Power BI to provide interactive and real-time insights into e-commerce operations. The dashboard integrates data from multiple sources, including customers, orders, order items, payments, reviews, and sellers, to create a unified view of performance. It monitors key stages of the order lifecycle such as order placement, processing, shipment, and delivery. This enables businesses to identify delays, bottlenecks, and inefficiencies in the supply chain. A key feature of the system is Delivery Service Level Agreement (SLA) tracking, which compares estimated delivery dates with actual delivery dates to evaluate ontime delivery performance. This helps organizations measure service quality, improve logistics planning, and enhance customer satisfaction. Additionally, the dashboard provides insights into customer experience through metrics such as order completion rates, delivery delays, and customer feedback. Interactive visualizations and key performance indicators (KPIs) allow users to analyze trends and make informed decisions.