DEPARTMENT OF JUSTICE COMPLAINT MANAGEMENT SYSTEM WITH AI CHATBOT

Abstract

The Department of Justice Complaint Management System with Dual AI Chatbot is an intelligent web-based application developed to simplify the complaint registration and management process. The system enables users to register, log in, submit complaints, and monitor their complaint records through a secure interface. To improve user assistance, two AI chatbots based on Google Gemini and Groq AI are integrated to provide instant responses to justice-related queries. The system is developed using Flask as the backend framework, SQLite as the database, HTML, CSS, and JavaScript for the frontend, and Generative AI APIs for chatbot functionality. The proposed system reduces manual effort, improves accessibility, and delivers accurate guidance through AI-powered interactions. It offers a secure, userfriendly, and efficient platform for digital complaint management within the Department of Justice. KEYWORDS: Department of Justice, Complaint Management System, Artificial Intelligence (AI), Google Gemini, Groq AI, Dual AI Chatbot, Flask, SQLite, Complaint Registration, Natural Language Processing (NLP).