AI ENABLED GRIEVANCE REDRESSEL ANALYTICS PLATFORM

Abstract

The AI Enabled Grievance Redressal Analytics Platform is an intelligent web-based application that uses Artificial Intelligence (AI) improve the grievance management process. The primary objective of the system is to automatically classify complaints, analyze their sentiment, assign priority levels, and provide analytical insights to authorities for faster decision-making. Users can submit grievances related to various public services such as water supply, electricity, roads, sanitation, healthcare, and education. The AI model processes each complaint using Natural Language Processing (NLP) to identify the complaint category, determine its urgency, and detect the user's sentiment. KEYWORDS: Artificial Intelligence (AI), Natural Language Processing (NLP), Grievance Management, Complaint Classification, Sentiment Analysis, Analytics Dashboard, Flask, SQLite, Google Gemini AI.