A Study On The Impact Of Emergence Of Technology On The Growth Of Online Banking , With Reference To State Bank Of India

Abstract

The rapid emergence of technology has significantly transformed the banking industry by enabling faster, more convenient, and secure financial services. Online banking has emerged as a key component of digital banking, allowing customers to perform banking transactions anytime and anywhere through internet-enabled devices. This study, titled “A Study on the Impact of Emergence of Technology on the Growth of Online Banking, with Reference to State Bank of India”, aims to examine how technological advancements such as internet banking, mobile banking, artificial intelligence, digital payment systems, cloud computing, and cybersecurity solutions have contributed to the growth and adoption of online banking services. The study analyzes the role of technology in enhancing customer convenience, service efficiency, transaction speed, and overall banking experience. It also evaluates customer awareness, satisfaction levels, and the challenges associated with online banking, including security concerns and technological barriers. The findings indicate that technological innovation has played a crucial role in increasing the usage of online banking services, improving operational efficiency, reducing transaction costs, and strengthening customer engagement. The study concludes that continuous technological advancements are essential for the sustainable growth of online banking and for meeting the evolving expectations of customers in the digital era.